The bureaucracy got you fired up xbox. Governments have the luxury of not having to deal with their own departments. Major PITA for normal people though. There has to be a back door into the solution. A friend of mine kept having issues with SS here in Australia and was getting pinballed around from department to department and kept on hold. Then he tried something that got results - he called their debt recovery line. Someone answered the call in 5 seconds and then he forced them to direct his inquiry to an internal hard line to the department he wanted. Showed how scummy social security behaves and how to get their attention...